General
What is SCAN IT! Mobile?
SCAN IT! Mobile is the mobile version of SCAN IT! our in-store scan and bag solution
currently available at many Giant stores.
SCAN IT! and SCAN IT! Mobile allow you to scan
and bag your groceries as you shop so you can then pay and go without having to go
through a traditional check-out lane. You can also take advantage of exclusive offers
available only to SCAN IT! users plus keep track of your spending as you shop to make
budgeting easier. Now, you have a choice in how you choose to shop; with SCAN IT! or SCAN
IT! Mobile.
Is this the same as the current Giant app?
No. SCAN IT! Mobile is a mobile version of SCAN IT!. It allows you to scan and bag your
groceries as you shop, so you can quickly pay and go. You can also take advantage of
exclusive offers available only to SCAN IT! users plus keep track of your spending as you
shop to make budgeting easier. Our Giant
app provides information such as your local
circular, gas points, offers loaded to your card and store locations.
Availability
How do I get the SCAN IT! Mobile app?
The SCAN IT! Mobile application is available for free at www.giantfood.com/scanitmobile or by
visiting the Apple® App Store or Android market and searching on Giant Food SCAN IT!
Where can I use the SCAN IT! Mobile application?
The SCAN IT! Mobile app is currently only available at select locations (see store availability list.) The app
will only work in these stores at this time.
When will I be able to use the application at additional Giant locations?
We anticipate making the app available for use in additional store locations in the near future.
Does this work on Android and all iPhones®?
Currently, SCAN IT! Mobile is available for the iPhone 3GS, iPhone 4 and iPhone 4S. The SCAN IT! application for Android
runs on most standard Android Smart Phones. The application has been validated on the following Android 2.2 devices: Nexus
One, Motorola Droid1, Samsung Galaxy, and HTC Thunderbolt 4G.
Can I use an iPod Touch or iPod?
No. The application was developed for the iPhone 3GS, iPhone 4 and iPhone 4S.
How It Works
How does the application work?
After you download the SCAN IT! Mobile app from the Apple® App Store, you will set up a login. You will need your
Giant card to use the app or may enter the telephone number associated
with your Giant card.
How do I checkout and pay for my groceries?
To check out, scan the "end of order" bar code posted at any associate-staffed or self-checkout register and then
scan your Giant card or enter your telephone number. Then follow
the on screen instructions to complete the transaction.
How does SCAN IT! know where I am in the store?
The SCAN IT! device uses the wireless infrastructure throughout the store to recognize the location of the shopper.
Is my personal information safe?
While Giant uses your card data around your previous purchases to
provide special offers for products you may be interested in purchasing, personal data, such as names or credit
card numbers, do not travel over the wireless network.
Giant maintains physical, electronic and procedural safeguards in
accordance with industry standards that are designed to keep unauthorized persons from accessing Customer Identifiable
Information stored on our systems. In addition the application store does not have access to any personally
identifiable information.
Please see our privacy policy.
Benefits & Savings
What are the benefits of using Scan it and now SCAN IT! Mobile?
SCAN IT! and SCAN IT! Mobile allow you to scan and bag your groceries as you shop, saving you time! Plus, when you use
SCAN IT! or SCAN IT! Mobile you'll receive personalized offers and savings available only to SCAN IT! customers.
SCAN IT! and SCAN IT! Mobile also keep a running total of what's in your basket, so you know how much money you've
spent making budgeting easier. SCAN IT! and SCAN IT! Mobile save you time and money!
Technical Support
What happens if my battery dies or I have some other malfunction while using
the SCAN IT! Mobile app?
Contact a front end manager if you experience any issues while shopping with the app. If you need further assistance
you may call the applicable help line.
Who do I contact if I have questions or problems downloading or using the
application?
Giant has a full customer support team in place to assist any customer having difficulty downloading or using
the application.
• Technical Assistance on using or downloading the application please contact Mobile Support at:
1-877-454-4268.
Hours are M-F 8am - 8pm ET,
S-S 8am - 4pm ET.
• Questions on your Giant Card or any rewards program contact the
Card Hotline at 1-877-366-2668. Hours are Mon.-Fri. 9-5 PM ET.
• All other Inquires please contact the Consumer Affairs line at 1-800-767-7772. Hours are Mon-Fri. 9-5 PM ET.