FAQs

Giant Stores

What services do you provide at the Customer Service Desk/Solution Center?

Helpful, friendly service! In addition to helping our customers with products and services, we sell postage stamps and state lottery tickets and also provide Western Union money orders and wire transfer service.

In what States do you have stores?

We are Giant of Maryland. Our stores under the Giant name are located in Maryland, Virginia, Delaware and the District of Columbia. Click here for our store locator.

Are you part of the Giant Food store chain located in Pennsylvania and West Virginia?

Giant Food of Carlisle, PA operates supermarkets primarily in Pennsylvania, with stores in West Virginia, Virginia and Maryland (Martin's). If you are looking for one of these stores, copy the following URL into your browser - http://www.giantfoodstores.com. Their mailing address is 1149 Harrisburg Pike, Carlisle, PA 17013, phone 1-888-814-4268. Both Giant of Maryland and Giant of Carlisle are owned by the same parent company, Royal Ahold of the Netherlands, but operate independently.

Are Giant brand products the same quality as name brand?

Giant brands deliver all the quality of national brands but at a price that lowers your food bill. Our commitment starts in developing products the way you want them including extensive quality checks all the way from production to our store shelves. Our quality is guaranteed or your money back!

See our brands

Do you have store tours for children?

Giant Food stores are pleased to offer store tours for children, managed by Field Trip Factory. Our Kid Healthy Ideas™ store tours are FREE and the perfect way to introduce children, grades pre K-6th, to the new USDA MyPlate! The tours reinforce the nutrition and healthy living curricula taught in schools, and include topics such as the five food groups as well as the importance of physical activity and good hygiene for health. Children will have a fun, hands-on experience in a real life environment that's filled with healthy ideas. Each stop features another healthy idea designed just for kids!

Call Field Trip Factory at 1-800-987-6409 or visit their website at www.fieldtripfactory.com/giantlandover to arrange a tour for your classroom, scout, or community group.

To learn more about Kid Healthy Ideas™ store tours visit the FREE Field Trips link under the Healthy Ideas Tab on our website.

How do I find out which of your stores offers Blue Rhino Propane Tanks?

Giant Stores: http://www.giantfood.com/our_stores/locator/store_search.htm

How do vendors and/or manufacturers contact the company about a product or service they would like to offer?

If you are a vendor or supplier trying to sell a product or service to our company, please send a letter to the address below. If there is an interest in your product or service, you will be contacted. We do not respond to requests of this nature submitted via email.

Purchasing Department
The Stop & Shop Supermarket Company
1385 Hancock Street
Quincy, MA 02169

Giant In The Community

Do you offer a program that benefits local schools?

Giant offers a program called A+ School Rewards Program that supports local schools. We have donated over $76 million in educational equipment and CASH to our neighborhood schools over the past 18 years. Click here for more information about our A+ School Rewards program.

How do I contact UPromise?

For inquiries concerning the Upromise program, please contact them directly at www.upromise.com or call their Customer Care Department from 7:00 AM to 11:30 PM EST, Monday through Friday and 9:00 AM to 9:00 PM EST weekends. Please call 1-888-434-9111.

How do I go about requesting a contribution from Giant for my non-profit organization?

Giant frequently provides assistance for non-profit, charitable organizations. To be considered for a donation, we ask that you send a letter (no phone calls please), on your organization's letterhead, to:

Public Affairs Department
Giant Food Inc.
8301 Professional Place, Suite 115
Landover, MD 20785

Please send original copies (no faxes can be accepted), and please allow at least 10 working days for a reply.

Charitable organizations requesting smaller donations ($25 or less) may visit a store located nearest you to request a donation. The request must be on the organization's letterhead. In addition, we ask that you please limit your solicitation request to just one Giant Food store for your organization's event. We maintain records of all store donations in an effort to assure that our available funds may be disbursed in a fair an equitable manner.

For more information on our charitable programs, click here.

What are you doing about the environment?

At Giant protecting the environment is important to us!!

Resuable Bags - All Giant stores sell reusable bags for 99 cents and insulated bags for $1.99. When you shop with reusable bags you're contributing to a greener earth. Did you know just one reusable bag can keep up to 375 plastic bags out of landfills over its lifetime?

Plastic Bag Recycling Program - The program accepts any #02 and #04 plastic shopping bags, as well as dry cleaning bags and news paper bags. The plastic bags that we take back from our customers, and all of our shrink wrap from stores, are sent to our plastics recycling company AERT (Advanced Environmental Recycling Technologies Inc.). The plastics are then used to manufacture composite decking (ChoiceDek at Lowe's). We have collected millions of pounds of bags for recycling.

Green Products - We offer a variety of "green" household and cleaning products in our stores.

Our Climate Action Team develops inspiring solutions to help the environment. Here are some of them:

Star Power! - Giant was named an ENERGY STAR LEADER in 2007 by the U.S. Environmental Protection Agency (EPA) as a result of our success in improving energy performance across our buildings.

Energy Efficient Attributes - We were recognized for energy-efficient day lighting, T5 florescent lighting systems, automatic occupancy sensors, and refrigeration systems with high-efficiency fan motors.

Greenhouse Gas - Energy use in refrigeration and food storage is necessary to provide safe, fresh quality food, so we've been working to reduce greenhouse gas emissions in our stores, distribution centers and transport.

Energy Saving Innovations - Newer stores are designed with reflective roofs, which reduce heat absorption and use less air conditioning in the summer, and special dimming systems that dim lights based on the amount of daylight harvested.

Partners in Power - We partnered with energy solutions developer EnerNOC, Inc., to help reduce stress on the electric power grid during high peak demand to help reduce power consumption and prevent blackouts.

Eco-Friendly Driving - Our drivers, trained in methods that reduce fuel usage and CO2 output, have successfully increased fuel economy. We're also working with the EPA and freight industry to improve energy efficiency and reduce greenhouse gases and air pollution through the EPA Smart Way Transport Partnership.

Piloting Change - In 2007, we were the only supermarket chain to be selected to participate in a pilot program for retailers integrating "green" technology into existing buildings by the U.S. Green Building Council, which develops and administers the nationally accepted LEED-EB standard for green buildings.

Gas Rewards

Can I earn Gas Rewards points in all Giant stores?

Gas Rewards points can be earned in all stores except Charlottesville, Virginia by using your Giant card.

Where can I redeem Gas Rewards points?

Gas Rewards points can be redeemed at all Giant gas stations and participating Shell locations. For a list of Giant gas stations or participating Shell locations click here.

How do I earn Gas Rewards points?

For every dollar spent in stores (after coupons and savings) you'll earn one point when you use your Giant card. For every 100 points you earn, you'll receive 10¢ off per gallon up to a maximum of 35 gallons of fuel per vehicle per purchase. There's no limit to the amount of Gas Rewards you can earn. Redeem your points as you earn them or let them add up for more savings.

Do all purchases count towards earning Gas Rewards points?

Only purchases made with your Giant card are eligible. Net purchase excludes alcoholic beverages, tobacco products, gift and phone cards, milk, Metro passes and any other purchases prohibited by law.

Do I have to spend $100 in one visit?

There's no need to spend $100 all at once. Your points are cumulative and add up on every visit.

How long are Gas Rewards points good for?

Gas points are valid for 30 days from the day they are earned; your date of purchase is Day 1.

When do my points become available at the pump?

Earned points are available for redemption within 24 hours. Points earned for shopping at Peapod become available within 48 hours after the groceries have been delivered?

How do I redeem my Gas Rewards points?

At the pump simply insert or scan your purple Giant card with the magnetic strip or key in the 12 digit number on your key tag (the key tag does not have a magnetic strip and that is why you have to key in the number). Then select your form of payment and fuel grade. The price will drop by the number of points you have earned (up to a maximum of 2,200 points per visit/$2.20 per gallon).

If a financial institution has a fraud limit, what happens?

If there is a fraud limit on your payment card (usually between $50 - $100) the pump will cut off once you have reached your limit even if you have not filled up to the 35 gallon limit. All points available to you during that transaction will be redeemed. If you feel that you will exceed the dollar limit, please pay inside and the attendant can deduct your discount manually.

How do I know how many points I have and when they expire?

Points can be tracked on the bottom of your receipt, via the Giant mobile app or by viewing your account page online, click here. Point expiration dates can be viewed online or through the Giant mobile app. If you have questions about your card or points, please call our card hotline 1-877-366-2668 Monday through Friday 9:00 am to 5:00 pm.

Do I have to use all of my available points when I fill up?

Yes. Your available points have to be redeemed in their entirety in 100 point increments. Any left over points will carry over. For example, if you have earned 125 points and redeem 100 points, 10 cents will come off the price per gallon up to a maximum of 35 gallons per vehicle per purchase and 25 points will carry over until all or some of them are due to expire.

Can I use my discount on more than one vehicle at a time or on a vehicle and gas can?

No. The discount can only be used on one vehicle, limited to the tank's capacity not to exceed 35 gallons.

I went to redeem my points and they were gone. How could this have happened?

There are several reasons this could happen. First, is that the points expired. Points expire 30 days from the day they are earned. Second, another member of your family already redeemed the points. In either case, please call our card hotline 1-877-366-2668 Monday through Friday 9:00 am to 5:00 pm and we will be able to assist and unlink other family members living in the same household.

Can I still earn points if I have a privacy block on my purchases?

No. If you have chosen not to have your Giant purchases recorded you will not earn points. If you wish to participate in the Gas Rewards program, you can change your Giant card preferences online at www.giantfood.com. Please note: you will begin to earn points from the time you change your card preferences. Point accruals are not retroactive.

Can I earn gas points for shopping at Peapod?

Yes, for every dollar you spend on groceries at Peapod, you earn a gas point and points are available after 48 hours from time of delivery. Extra Reward Points (buy a certain number of specified items in one transaction and receive extra points) are not earned on Peapod purchases. Please note you must register your Giant card in your Peapod account to earn points.

Store Employment

How do I apply for a job at Giant?

At Giant, you'll find the recipe for success. Whether you're looking to further your professional career or secure your first job, Giant offers a variety of opportunities for talented individuals who are eager to join a motivated, friendly, and diverse team.

How old do I have to be to apply for a job?

The minimum age for employment in the states in which we operate is 14. Please call your local store for more information related to the working requirements for minors.

What is the status of my application?

Call the hiring manager at the location where you applied.

What do I do if I am experiencing problems with my online application?

If applying in the store, ask to speak to a manager. If applying via the internet go to the location where you are applying and use the kiosk.

How do I apply for a job at a new location before the store is opened?

A new store location begins hiring six weeks prior to opening. All new stores will setup a hiring center at the store location or they can apply via the internet as the new store locations are added to Jobs Express prior to the hiring center opening.

Store Positions

All of our stores are individually responsible for handling their hiring needs. If you're interested in a store position, we encourage you to apply in person at the location of your choice. For a listing of store locations, click here.

You can also apply on-line. For more employment information, click here.

For additional assistance relating to employment issues, please call 1-888-469-4426 and listen to the options.

How do company associates contact the company about benefits or payroll questions?