FAQs

Shopping

What methods of payment do you accept?

• Cash
• Checks (see check cashing for more details)
• ATM cards/Check Cards
• Credit Cards (American Express, MasterCard, VISA and Discover)
• Electronic Benefits cards
• Giant gift cards

Do I need a Giant Card to get the savings?

Yes. You can sign up for a Giant Card online by creating a Giant Account. Your Giant Account will enable you to receive special "load to card" savings offers, view your points for any existing points programs which you are participating in, view your weekly circular, review any entertainment orders you may have placed and check your year-to-date savings with your Giant Card.

You'll save more every time you shop with your Giant Card with Weekly Specials, Real Deals, special targeted coupons or offers delivered to you at the register, through the mail or online.

If you have an existing Giant Card, but have not created a Giant Account, we recommend that you do so in order to take advantage of the online benefits and savings opportunities.

Sales and Circular

When do your sales start and end?

Our sales run from Friday to Thursday. Our circular appears in the Wednesday edition of the Washington Post and Baltimore Sun as well as other local newspapers and can also be found online.

How can I get a printed Giant circular?

Please fill out this convenient online form or call 1 888 4MY GIANT. 1 888 469-4426.

Is your circular available online?

Yes! Our full weekly circular is available to view and print from our website. Just click the Weekly Circular link from the home page, select your store and view everything that is on sale throughout your store. To sign up to receive email alerts each week that link to our circular, click here.

Giant Card

How do I get a Giant Card?

You can sign up for a a Giant Card online by creating a Giant Account. When you apply for a Giant Card online for the first time and create your Giant Account, you will be able to print a temporary Giant Card that you can use immediately. Continue to use your temporary card until you receive your new Giant Card in the mail.

You may also sign up for a Giant Card at the Customer Service Desk. You will receive a card on the spot and may begin using it right away. However, we recommend that you sign up online in order to take advantage of the online offers.

What are the benefits of having a Giant Card?

With the Giant Card you'll save with Weekly Specials; Real Deals; receive Checkout Coupons®, exclusive personalized mailings and ENewsletters with special offers; be able to earn valuable cash rewards for your local schools with A+ School Rewards; have the ability to save for your child's education at UPromise.com; receive double manufacturers' coupon savings; and enjoy the convenience of our lost key return service.

How do I add an offer that appears in an email to my Card?

It's as easy as 1-2-3!

All electronic offers are stored in your online account. So before you add an offer, you need to sign into your account.* Then just follow these simple steps:

1. Click on the "Sign In to Add to Card" button within the email. You'll be taken straight to the "My Giant" online account section of our site.
2. If you haven't already done so, enter your username and password.*
3. Look for the offer under "My Exclusive Offers - eStatement Offers" and click the "Add to Card" button next to it.

That's it. Now just visit us before the offer expires and present your Card at checkout. You'll get the savings automatically!

*Haven't created an online account yet? You're missing out on extra savings! Click here to learn more and open an account now. As soon as you create your account, you can add your offer to your Card!

Will I get offers in the mail?

The Giant Card allows us to provide our shoppers with personalized offers through the mail and email that are based on your purchases. But if you would prefer not to receive these offers, you may "opt out" when you sign up for your new card online. If at any time you would like to change your privacy preferences, you may do so online by revising your Giant Account.

Will Giant protect my privacy?

At Giant, we care about your privacy, and take every precaution to protect it. Our privacy policy is available online and is clearly stated both on the online and in-store applications.

How will I know how much I've saved with my Giant Card?

Your total savings with the card will clearly print at the bottom of your register receipt. Your Giant account also allows you to check your total savings with your card online.

How do I change my address or update information? What if my card is lost or stolen?

You can change your information and request a new card anytime online. Your information will be updated and your previous records will be transferred to your new card. You can also visit any Giant store to make a change to your information or to request a new card by filling out the Application/Change Form available at the Customer Service Desk.

Can anyone in my family use my Giant Card?

When you apply for a Giant Card, you will receive one card and two keytags, so three members of your household can use them. Please remember: when one or more cardholders have the same last name and live at the same address, they are automatically "linked" into a household account. This means that any member of that household with a Giant Card can earn points and redeem available offers. To find out if there are other cards in your household that are linked to you, or to unlink other cards from your card, please call our Card Hotline at 1-877-366-2668.

What happens if I forget my Giant Card?

If you put your phone number on your card application, you can key in your phone number at the checkout. (Please remember, it will take approximately 2 weeks for your number to be input into Giant's system when you first apply for your Giant Card in store.) If you did not put your phone number on the application, and should decide to do so after you've received your Giant Card, simply go online and update your Giant Account or stop by the Customer Service Desk and fill out a Change of Information form in store.

Can I still get savings if I forget my Giant Card and didn't provide my phone number on my card application?

Yes. Just be sure to save your register receipt and bring it back to the store with your Giant Card. You will be refunded the amount of money you would have saved.

A+ School Rewards^SM

What are A+ School Rewards?

A+ School Rewards are points that accrue with each purchase using the Giant Card. At the end of each month, the A+ School Rewards are used in a calculation to determine your school's cash total, which, then, is automatically credited to your school's account. Customers can support a school(s) (up to two) to benefit from the A+ School Rewards that accrue.

Are there some items excluded from earning points?

Yes. As required by law, the following items are excluded from earning Extra Reward Points: milk and cream (PA only), alcohol, tobacco, (NY state only) money orders, postage stamps, lottery tickets, gasoline and other fuel, gift cards, amusement park and any other tickets, Western Union wire transfer services, fax service, copying machine service, coin operated vending machines, utility payments, prepaid telephone calling cards, prepaid wireless, delivery charges, dry cleaning, fund raising activities and donations, returned check service fees, payments toward store charge account balances, personal shopper fee, bottle deposits, and prescriptions (prescription copay amounts, except those for state and federally funded prescription plans including Medicare, Medicaid and government funded programs, will earn Extra Rewards points). This list is subject to change, additional exclusions may apply. Extra Rewards points are calculated after all of the aforementioned items, all store discounts, and all store coupons have been subtracted from the order. Percentage discounts are calculated after all of the aforementioned items, all store discounts, all store coupons, and all manufacturer coupons have been subtracted from the order. There will be no Extra Rewards points earned or discount received on the amount of sales tax and other taxes owed by the consumer. However, the discounted price reductions given on taxable items will reduce the amount of tax owed on those items.

What are the program dates for the 2012-2013 school year?

The program begins October 5, 2012, and runs through March 28, 2013. Schools may register any time during the program through January 31, 2013, at which point enrollment and/or registration ends. Supporters can designate a school any time during the program period.

How are A+ School Rewards earned during purchases?

How can my school participate?

Check with your school principal to determine if your school has participated in the program in previous years. If your school is new to the program, your school must first "Enroll" in the program. Your school Principal will need to send a signed, written request for enrollment on school letterhead, along with the school's 9-digit Federal Tax ID Number. Schools must enroll to participate in the A+ School Rewards Program. Once enrolled, the school will receive and ID and Password so that they may "Register" their school information online. The enrollment/registration period begins July 27, 2012 and ends January 31, 2013. Please have your school administrator visit www.giantfood.com/aplus or contact our A+ School Rewards Hotline at 1-877-ASK-APLUS (1-877-275-2758) for more information. Keep in mind that all public, private and parochial schools grades K - 12 are eligible to participate, as well as Home Schools. The program is not open to pre-schools, day care/after care centers, supplemental educational service centers, and other non-profit organizations. These organizations may participate in the Cash for Causes gift card program.

Is my Day Care Center or Youth Center eligible to participate?

No. Only full-time schools, grades K-12, can participate in the program. The program is not open to pre-schools, day care/after care centers, supplemental educational service centers, and other non-profit organizations. These organizations may participate in the Cash for Causes fundraising gift card program. For more information click here.

My school is listed as "NOT REGISTERED" - what does that mean?

Schools are required to register at the beginning of each program year. Over the summer, all previously participating schools were sent information regarding the registration process. Please contact your school Principal or A+ Coordinator to remind them to register for this year's program. Only registered schools can be supported and only registered schools will receive checks for A+ School Rewards awards earned during the 2012-2013 program. A school may register at any time beginning July 27, 2012 through January 31, 2013, at which time registration and/or enrollment closes.

Why do I have to RE-REGISTER my school every year?

Giant needs to have the most updated information every year in order to be able to send checks, letters, e-mails, etc., to the correct address.

What can schools do with the money?

Once your school receives their check, it's up to the school to decide the best way to use it. It could be used to purchase computers, smart boards, field trips, or other educational related materials needed by the school.

How will schools know what they earned?

You can track your school's success by clicking School Account Totals on this website. The totals will be updated monthly starting at the beginning of November.

What if my school is not listed as a participating school?

Schools must enroll to participate in the A+ School Rewards Program. The enrollment period begins July 27, 2012 and ends January 31, 2013. Please have your school administrator visit www.giantfood.com/aplus or contact our A+ School Rewards Hotline at 1-877-ASK-APLUS (1-877-275-2758) to find out how they can enroll in our program. Keep in mind that all public, private and parochial schools grades K - 12 are eligible to participate, as well as Home Schools. The program is not open to pre-schools, day care/after care centers, supplemental educational service centers, and other non-profit organizations. These organizations may participate in the Cash for Causes fundraising gift card program. For more information on Cash for Causes, click here.

How do I change my School's Name and/or Address on the Website?

Schools must submit a letter on school letterhead signed by the principal stating the change and a W-9 Form reflecting that change. You must submit this information by January 31, 2013 in order to get your check at the end of the school year. If you register under an old school name and address and do not submit this change, the end of year check will be made out and mailed to the old school name and address.

Please fax the paperwork to us at 610-617-3557 OR email askaplus@cranecommunications.com

Why does my school have to submit a W-9 Form?

Giant needs to obtain the 9-digit Federal Tax Identification Number (or TIN-Tax Identification Number) in order to have the school set up in the database as a vendor for payment. All accredited schools are issued a tax identification number. You may need to contact your school district for this information. If you are a Home School, we will need your Social Security Number.

Is the Federal Tax Identification Number (TIN) the same as the Tax Exempt number?

No, the TIN (Tax Identification Number) number is a 9 digit number given to your school by the IRS, which will help us identify your school as a vendor for payment. The Tax Exempt Number is an 8 digit number that your school needs to be exempt from paying taxes when making purchases. Your school cannot be enrolled in the program with a Tax Exempt number.

What Address should I include on the W-9?

You should enter the school's mailing address; the address should also match the address on the school letterhead. If you are a Home School you should include your home's mailing address.

Can the PTO/PTA register their TIN (Tax Identification Number)?

No. Only schools are allowed to participate in the program. Only school TIN's (Tax Identification Numbers) will be accepted. The payment will be reported for 1099 purposes, therefore, it is crucial to submit the correct TIN (Tax Identification Number).

How can I support my school?

You will need your 12-digit Giant Card number found on the back of the card. If you do not have a Giant Card, please visit your local store to obtain one. Customers can support local school(s) (up to two) to benefit from the A+ School Rewards Program by going to www.giantfood.com/aplus and choosing the "Register Your Card" option from the menu or under the Customer Registration section on the page, or by calling the A+ School Rewards Hotline at 1-877-ASK-APLUS (1-877-275-2758).

What happens if you support more than one school?

Customers can support up to two (2) schools to benefit from the program. A+ School Rewards are divided equally among each school. To ensure all schools receive proper A+ School Rewards credit when selecting multiple schools, include each school's ID code. Just remember that each time you enroll your Giant Card in a program year, you must include BOTH schools (up to two) that you want to support, even if you have previously selected them. If you do not include all ID's, the last school enrolled will negate all of your previously enrolled schools.

Do I have to register my card every year?

Yes, you MUST register your card every year. In order to perform critical maintenance applications to our A+ database, all of the information in our system is cleared out at the end of the program each year. These updates ensure that the correct school receives your points. This simple effort on the part of each supporter is the only step necessary each year for your school to begin earning their points and CASH through A+ School Rewards!

Why does my receipt only show the points I've earned this month?

At the end of each month, the points you've earned are factored into your school's year-to-date total. Visit School Totals at the beginning of each month to see your school's updated total.

Why do my points "expire" at the end of the month?

Your receipt displays the total number of points you've earned in a given month. Once points "expire" at the end of the month, they are factored into to your school's year-to-date total. Your points total will restart at zero at the beginning of each month.

Can I still earn points on other Programs when registered for the A+ School Rewards Program? (i.e., Gas Program, Rewards, etc)

Yes, the A+ School Rewards program works separately.

Do my purchases on peapod.com earn A+ points?

Yes they do. Just be sure to register your Giant card on your Peapod account.

Healthy Ideas

What is Healthy Ideas?

Healthy Ideas is a program designed to help you make healthy food choices for you and your family. By looking for the Healthy Ideas symbol, you can readily identify the most nutritious foods within each aisle of the store.

Why is Giant launching the program?

You, our customers, have asked for an easy way to identify healthy foods in our stores. We are committed to meeting your needs and making it easier for you to shop, cook, and live a healthier lifestyle. Our goal is to clearly mark healthy food choices so that you can make the best food choices when shopping for your family.

How do I know I can rely on the Healthy Ideas symbol?

The strength of the symbol lies within the credibility of the criteria outlined by the Dietary Guidelines for Americans, the USDA Food Pyramid, and the FDA/USDA definition of healthy. The criteria development team included registered dietitians and nutrition experts. Dr. George Blackburn, who is the Associate Director of Nutrition at Harvard Medical School and author of "Breakthrough Your Set Point", served as an advisor.

How is a food rated for Healthy Ideas? What are the criteria?

The criteria of the Healthy Ideas program are based on the principles of the US Dietary Guidelines for Americans, 2005.

The Dietary Guidelines describe a healthy diet as one that

- Emphasizes fruits, vegetables, whole grains, and fat-free or low-fat milk and milk products;
- Includes lean meats, poultry, fish, beans, eggs, and nuts; and
- Is low in saturated fats, trans fats, cholesterol, salt (sodium), and added sugars.

The Healthy Ideas criteria reflect these guidelines. The criteria limit:

- Total fat (except for fish, nuts, avocado and oils)
- Saturated fat
- Artificial trans fat
- Cholesterol
- Sodium
- Added sugars in applicable categories

In addition -

- A Healthy Ideas food must contribute at least 10% of the Daily Value for protein, fiber, vitamin A, vitamin C, iron or calcium.

So, a Healthy Ideas food is an overall nutritious food without being too high in any of the nutrients we should limit.

Which foods are rated under the Healthy Ideas symbol?

The foods rated in the Healthy Ideas program are foods that fit into one of the food groups designated by the USDA Food Pyramid (MyPyramid.gov). These food groups are fruits, vegetables, grain products, dairy products, protein foods and oils.

Which foods are not rated under the Healthy Ideas symbol criteria?

In order to stay consistent with the USDA Food Pyramid, foods not included, such as beverages (other than milk, milk alternatives, 100% fruit juice), candy, condiments, jams/jellies, spreads and desserts were not rated under the Healthy Ideas symbol criteria.

These foods are considered extras to the diet. While these products may be added to foods to enhance flavor or in the case of desserts, as the ending to a meal, these foods do not form the foundation of your diet.

Are the criteria the same for all foods?

Foods in each of the food groups provide unique contributions to the diet. Therefore, the criteria differ by food group or food category.

If a food does not have a Healthy Ideas symbol, does that mean I shouldn't buy it?

No. We believe in helping customers make an informed positive choice. The Healthy Ideas symbol helps customers identify the best food choices for overall health. The foods that do not receive the Healthy Ideas symbol do not satisfy the scientific criteria for Healthy Ideas.

There are also some instances in which a particular food has not yet been rated. As we continue to roll out the program, we will be adding more Healthy Ideas products to our shelves.

Will foods with the Healthy Ideas symbol be more expensive?

No. In many ways, it may be just the opposite. You will get more nutrition for the money. We continue to offer low prices everyday in many food categories, and the Healthy Ideas symbol does not imply that these high-quality healthy foods are more costly.

Why do canned, frozen, and dried fruits and vegetables receive the symbol? Aren't fresh fruits and vegetables better for me?

Fruits and vegetables are great sources of multiple vitamins and minerals, fiber, and beneficial antioxidants. Fresh fruits and vegetables taste great. However, the canned, frozen, and dried forms are convenient, inexpensive, and easy to prepare. In addition, they are just as nutritious as fresh fruits and vegetables.

Why doesn't bottled water receive the Healthy Ideas symbol?

While bottled water is good for hydration, it does not provide any nutrients, vitamins, or minerals that the USDA and FDA require for a food to be labeled healthy.

If the Dietary Guidelines recommend three servings of dairy each day, why aren't more yogurts and cheeses identified with the Healthy Ideas symbol?

Although many cheeses and yogurts provide a good source of calcium, they do not meet the stringent criteria for low saturated fat or controlled sugar. Therefore, they do not meet the criteria for being healthy. However, it is important to get calcium-rich foods, such as low-fat or fat-free milk products every day.

Why are so many grain products included? I thought only whole-grain products were needed.

If you are eating whole grains, you are getting important nutrients and fiber. Whole grains are considered whole because they contain the entire grain kernel, including the germ (a source of nutrients), the bran (a source of fiber), and the starchy center. If you are eating whole grains, you are getting important nutrients and fiber. Refined grains, such as those found in white flour, pasta, bread, and cereal, are milled to remove most of the healthy bran and germ. However, refined grains are then enriched with minerals and vitamins, including folic acid, which is an important nutrient for women who may become pregnant. The U.S. Dietary Guidelines for Americans recommends that at least half your daily servings (3 out of 6) be whole grains.

Also, not all whole grain products in the marketplace are equally healthy. Some contain only minimal amounts of whole grain. Grain products that contain only minimal amounts of whole grain do not provide enough fiber to pass for Healthy Ideas.

What meats qualify for Healthy Ideas?

Meat must meet the USDA criteria for "Extra Lean" in order to qualify for the Healthy Ideas symbol. Extra Lean meats include top round roast and steak, pork tenderloin, 96% Lean ground beef and most poultry when eaten without the skin.

I'm trying to lose weight. Will Healthy Ideas help me cut calories?

Research shows that people who eat more healthy foods (which include fruits, vegetables, whole grains, lean protein and fat free and low fat dairy) for at least 2/3 of their diet are at a healthier weight. By choosing more Healthy Ideas foods, you will be eating an overall healthier diet, which may lead to fewer calories overall.

Why is more fat allowed for fish, nuts and oils?

A healthy diet does consist of some fat, specifically "good fats" known as monounsaturated fats and omega-3 fatty acids. Fish, nuts and oils provide more of these "good fats." The Dietary Guidelines recommend that the fat we consume come from foods such as fish, nuts and oils.

Why isn't sugar limited in all categories?

There is a total sugar limit in categories where there tends to be a wide range in sugar content or where sugar added to the food substantially changes it (such as chocolate covered nuts which are really a candy).

The Dietary Guidelines acknowledge that a small amount of sugar added to foods that are nutrient dense, such as breakfast cereal and reduced-fat milk products (such as yogurt), may increase a person's intake of these foods by enhancing the taste and flavor of these products, thus improving nutrient intake without contributing excessive calories.

Coupons

What is your policy for redeeming manufacturers' coupons?

Our policy for redeeming manufacturers' coupon is as follows:

Only 1 manufacturers' coupon may be redeemed per item; No substitutions are allowed.

The exact item stated on the coupon be must be purchased in order to redeem the coupon.

Coupons cannot be redeemed after the expiration date stated on the coupon. The total redemption value of the coupon may not exceed the retail value of the item purchased.

Any coupons for "free" products will be honored for the value of the item only. "Free" coupons cannot be doubled or tripled.

Act Media coupons cannot be doubled or tripled.

Product specific Checkout Coupons cannot be doubled or tripled.

Product specific Checkout Coupons cannot be used with any other manufacturers' coupons for the same item.

Non-product specific store Checkout Coupons can be used with another manufacturers' coupon. For example: a customer my use a coupon for "50¢ off any Produce item" and a manufacturers' coupon on the same item.

What is your double coupon policy?

We double the savings marked on manufacturers' cents-off coupons up to 99¢. Any coupon $1 and over will be redeemed at face value of the item purchased. In cases where the double coupon total exceeds the value of the item, the offer is limited to the retail price. Lottery tickets, cigarettes, tax and items prohibited by law are excluded.

You may double a maximum of 4 identical manufacturers' coupons. For example: if a customer purchased five boxes of Cheerios and presented 5 manufacturers' coupons for 50¢, the first four coupons would be doubled to $1. The fifth coupon would only be redeemed for 50¢.

Up to an additional 12 identical manufacturers' coupons/items will be redeemed at face value for a total of 16 identical manufacturers' coupons.

Do you accept competitor's coupons?

Yes. Giant will accept competitor's coupons provided the customer has met the purchase requirements as stated on the face of the coupon. We do not honor manufacturer's coupons that state that they are only redeemable at a specific retailer. Also, if a competitor coupon is for an item that does not indicate a size, we will only match it for an item size that both Giant and the competitor carry.

Do you accept Internet coupons?

Yes. We do accept Internet coupons unless we are notified of fraudulent activity involving specific Internet coupons.

Can I redeem coupons on my gift card purchases?

Giant does not accept coupons of any type for the purchase of gift cards.

Check Cashing Policy

What is your check cashing policy?

We use TeleCheck, which is a check processing and verification system. The check verification system helps merchants expedite the processing and handling of checks.

• If you are not in TeleCheck's system, you may be asked to present your driver's license if this is the first time you are writing a check in our stores. Your driver's license will be linked with the routing/micr number on the check.
• When you present your check to the cashier, it will be sent for authorization through a specially designed secure TeleCheck system that captures the banking information and the amount of the check and is processed through the National Automated Clearing House. Your check will be processed through the safe and secure system that banks use today for electronic deposits and payments
• Once the check is approved, you'll sign the receipt authorizing us to present the check to your bank electronically and deposit the funds into our account.
• After signing the authorization receipt, your check will be given back to you. We don't need the check itself anymore because the funds are being transferred electronically.
• If for any reason Telecheck cannot validate your information, your check will need to be kept for deposit. The cashier will not give your check back to you as it will need to be sent to the bank for deposit and not processed electronically.
• Your bank statement will reflect the date the check cleared your account, the check number, the amount and the place where the check was presented. The electronic transaction appears on your bank statement in the same area as ATM transactions and direct deposit payroll checks.

Cash I get cash back and do you have a limit on the amount of checks I can write?

Since your check is processed electronically, through Telecheck, there is no predetermined limit on the amount of cash back you can receive or the number of checks you can write. The ability for TeleCheck to validate account information, along with your past history using the Telecheck System will determine your individual cash back and check cashing limit.

What forms of identification are required?

• Drivers License
• Military ID
• State Issued Identification Card

How do I resolve an issue related to returned checks?

• You will receive a document sent by TeleCheck indicating the proper steps to take to repay the returned check.
• You can contact TeleCheck directly at 1 888 398-2331.

Are there any checks that you do not accept?

We do not accept postdated or predated checks, handwritten or hand typed payroll checks, two party (or more) personal checks, starter checks, insurance checks, foreign travelers checks (outside of the US), money orders or welfare checks without a government identification card.

Do you cash Payroll and Government Checks?

Yes, but you must apply for a Payroll and Business Check Cashing card in your local store.

Pharmacy

How do I transfer my prescription to Giant?

If you have had a prescription filled at another store and would like to transfer the prescription to a Giant pharmacy, it's easy. Just call your Giant pharmacist or take your prescription to the store. The pharmacist will do the rest.

For more information about our pharmacies, click here.

Entertaining Orders

What number do I call if would like to place my order by telephone, have questions or need party planning advice?

Party Planning Hotline - 1 888 469-4426, option 4, Monday through Friday 9:00 a.m. to 5:00 p.m.

Where can I pick up my order?

You can pick up your order from the department listed in your order confirmation. After you place your order, you will receive an order confirmation as well as a confirmation e-mail listing the pickup information as well as pickup hours if applicable.

How do I pay for my order?

All payments must be made at time of pickup. After you have received your order, you can pay at the checkout registers using the form of payment you normally use when paying for your groceries. The cashier will add applicable sales tax to your order total at this point. At this time, you cannot pay for your order online.

Can I make changes to my order?

Once you have placed your order, if you need to make changes, please call 888.469.4426 between 9:00 and 5 weekdays or call the store at which your order was placed.

Can I use my Giant login information to shop at Peapod by Giant?

Yes you can! Just enter the same username and password to shop for home delivery. Items listed on this Giant website are exclusive to Giant.

Can I save items in my shopping cart for purchase at a later date?

Yes, we save the items placed in your shopping cart and not ordered immediately. Your saved cart is accessible only via the computer that created it, unless you were logged into your account when items were added to you cart. During holidays some items are offered for a limited time, please use caution. Also, keep in mind that prices may change while your order is being set aside.

In order to add items to my saved shopping cart, do I need to sign in?

Not if you are using the same computer. But in order to work on your previously saved order from a different computer, you must first log into your account.

Can I cancel my order?

If you need to cancel your order, please try to allow at least 24 hours notice. To cancel, please call 888.469.4426 between 9:00 and 5, or contact the store at which your order was placed.

Is it possible to substitute items?

You cannot make substitutions online. If you have a special request, please call your local store to see if accommodations can be made.

Do you take special orders?

Please call your local store to see if your special order can be accommodated.

How far in advance do I need to place my order?

You will find the lead time required for all items on the web site next to that particular item. Most orders require 2-day advance notice but certain items may require more.

Can I place an order with less than the required 24 hours notice?

Please call 888.469.4426 or your local store to see if they can accommodate your needs.

Do you provide condiments, plates, cutlery, napkins or serving utensils?

We do not provide any of these items, although every store has a selection of paper and party goods which may be purchased when you pick up your order.

Do your platters come with heating or serving instructions?

Heating instructions are included with all items that need to be heated. We're sorry, our chicken platters can not be heated and are prepared to serve chilled.

If there is a problem with my order, who do I contact?

Please call the store that the order was placed at and speak with the person in charge of the store.

Gift Cards

How can I purchase Giant gift cards?

All Giant stores carry $10, $20, $25, $50 & $100 gift cards. Cards are available at all registers and at our Gift Card kiosk. Gift cards are available online. For more information, please call 1-888-4MY-GIANT (1-888-469-4426) Monday through Friday - 9 A.M. to 5 P.M.

Does Giant offer a Fundraising program?

Giant can help your non-profit organization raise funds for all your worthy causes. Simply buy Cash for Causes Gift Cards from us at the discounted rate, then sell them at their full value. You receive 5% on every order with a $500 minimum purchase. The more you buy, the more your organization can earn. For more information or to order gift cards, please call 1-888-4MY-GIANT (1-888-469-4426) Monday through Friday - 9 A.M. to 5 P.M.

Does Giant offer gift cards from other retailers?

Giant offers a variety of gift cards from many fine retailers, as well as, Mastercard, AMEX, and Visa. Click here for more information.

Does Giant offer corporate discounts for the purchase of Giant gift cards?

Yes, we do offer corporate discounts of 5% on every order with a $1,000 minimum purchase ($500 minimum purchase October-December only). They are the perfect way to offer incentives to your employees. For more information or to order gift cards, please call 1-888-4MY-GIANT (1-888-469-4426) Monday through Friday - 9 A.M. to 5 P.M.

What are the specific gift card terms & conditions?

Click here for gift card terms & conditions.

Scan It! Mobile

Click to learn about SCAN IT! Mobile